Frequently Asked Questions

Yes. We offer temperature-controlled service with product-specific set points and heated service for protect-from-freeze requirements during cold weather.

Yes. We arrange time-critical moves on request, align pickup and delivery windows to your deadlines, and keep you updated at each milestone.

Yes. We handle intermodal and container moves, including drayage with access to tri-axle chassis for legal overweight moves where permitted.

Yes. We file ACI and ACE eManifest for cross-border shipments as required, coordinating with your team to ensure a smooth border experience.

We price long-haul moves per kilometre or per mile and bill GTA local work per hour. Accessorials such as layover and driver assist may apply, and we offer net terms with EFT payments.

We’re on call 24/7 for dispatch and customer support by phone or email, with real-time help for planning and on-road needs.

We use GPS tracking and provide status milestones at pickup, departure, arrival, and proof of delivery so you know where your freight stands.

We provide full truckload, less-than-truckload, refrigerated and heated transport, expedited options, intermodal and drayage, cross-border Canada–US, dedicated contract carriage, equipment leasing and trailer rental, commercial driver staffing, and fleet maintenance services. We tailor pickup and appointment windows to your schedule and support you around the clock.

We operate day cabs and sleepers for regional and long-haul work, with access to tri-axle chassis for select drayage moves. Where legal and permitted, we can move payloads up to 45,000 kg. Temperature-controlled and heated service is available for sensitive freight.

We plan around Canadian and US Hours of Service rules and your appointment windows. Our fleet is equipped with ELD, and we maintain DOT and FMCSA compliance. For dangerous goods, we verify requirements before dispatch so the load moves safely and legally.

We support a broad range of industries, including food, manufacturing, retail, and automotive. Our team regularly handles general commodities and, where certified, dangerous goods. If your freight has special handling needs, we confirm requirements during booking.

We align on your delivery deadline, confirm pickup and dock times, and assign the best-fit unit. Dispatch monitors the trip, provides milestone updates, and coordinates any appointment changes. Once delivered, we capture POD and send it promptly so your team can close out the order.

Full truckload gives you a dedicated trailer and schedule control for a single shipment. Less-than-truckload consolidates compatible freight to improve cost efficiency for smaller volumes. In both cases we honour your pickup and appointment windows and share status milestones at key points.

We confirm the required set point per product, pre-cool or pre-heat as needed, and validate instructions at pickup. Drivers monitor equipment, and dispatch checks progress to keep the shipment within the specified temperature range. For winter moves, we can provide heated service to protect from freeze.

We support ACI and ACE eManifest for border compliance and coordinate shipment details with your team. You provide commercial documents such as invoices and packing lists, and we ensure the trip and timing match the appointment at the consignee.

Yes. We configure dedicated routes and driver continuity for steady lanes or recurring volumes. Dedicated service improves consistency and communication by aligning equipment and drivers with your sites and standard operating needs.

Yes. We offer power unit leasing and trailer rental to help you scale for peak periods or projects. We’ll match equipment to your operational profile and timeline so you can expand capacity without long procurement lead times.

Yes. We provide qualified driver staffing and placements tailored to your shifts and equipment profiles. We coordinate onboarding details with your safety and operations teams to keep your schedule covered.

Yes. We provide preventive maintenance and repairs to keep tractors and trailers road-ready. We work to your compliance standards and service intervals so your fleet stays productive and safe.

We need origin, destination, commodity description, weight, dimensions or pallet count, pickup and delivery windows, temperature or dangerous goods requirements if applicable, and any site notes that impact loading or unloading. With those details we’ll confirm availability and provide pricing aligned to your timeline.

We provide milestone updates at pickup, departure, arrival, and POD. For time-sensitive loads, our 24/7 team monitors progress and coordinates with sites to keep appointments on track. If conditions change, we notify you and propose options that maintain your priorities.

We offer net terms to approved customers and accept EFT. We itemize any applicable accessorials, such as layover or driver assist, so invoices are clear and easy to reconcile.

We set pickups and appointments according to your requested windows. Our dispatch team confirms dock details and site requirements in advance and coordinates timing with shippers and consignees to reduce wait times and keep your schedule predictable.

Yes. We offer heated service for protect-from-freeze needs and plan routes and timing to avoid exposure. We confirm product-specific temperature instructions at booking and monitor compliance during transit.

Yes. We can structure multi-stop sequences with appointment windows on both sides of the border, file the required eManifests, and assign the right mix of equipment. Our team coordinates updates across all stops and ensures PODs are captured cleanly for each leg.

We use GPS tracking across the fleet and align updates to your operations cadence. Your team receives clear status at pickup, departure, arrival, and POD, and our 24/7 dispatch is reachable at any time for live confirmation.

Accessorials are assessed case by case based on what actually occurs during the move. Common examples include layover when a driver must wait beyond the scheduled window and driver assist when loading or unloading help is requested. We confirm these situations with you before billing.

We confirm load characteristics and site capabilities during booking so the appropriate equipment and instructions are in place. You handle packaging standards for your product; we handle safe transport, timing, and equipment readiness.

We keep claims conservative and avoid numeric guarantees. Reliability comes from asset control, 24/7 dispatch, compliant planning under Hours of Service, GPS visibility, and clear milestone communication. When conditions change, we act quickly and transparently.

We’re based in Brampton, ON and serve shippers across Canada and the United States. Reach us 24/7 at +1 (416) 712 1060 or [email protected]
for quotes, bookings, or support.

Yes. These dangerous goods shipping FAQs, temperature controlled freight FAQs, cross border trucking questions, and logistics FAQs for shippers are designed to help planners, buyers, and site teams understand how we operate, what we need to execute, and how we keep freight on time and compliant from booking through POD.